Placing an order: You can place an order to purchase products from us by one of the methods of ordering stated in Clause 16 below.

If we receive your order by email, fax or mail order we will send you by email, fax or post an invoice (which will include your order reference number) as confirmation that we have received your order. This confirmatory invoice does not constitute our acceptance of your order.

Accepting an order: All our contracts are concluded in English. Your order will be based upon our product prices and delivery, crating and handling charges in force at the time you submit your order. If the product prices or charges are different from those published on our website or in our catalogues then this will be brought to your attention, and we will give you the opportunity to cancel your order before we accept it. Please note that we may decline to accept an order at our discretion.

We accept your order at the time we receive your deposit in accordance with Clause 8 and it is only at this time that a legally binding contract of sale is made between you and us.

Contracts of sale will neither be filed by us nor accessible to you.

Payment: You must pay a deposit of 50% of the price of the products you are ordering (including VAT if applicable) within [14/30 days] of the date of the confirmatory invoice we send to you. If we do not receive the deposit within this time period then any contract between you and us is automatically terminated with immediate effect.

We shall inform you by email, phone or fax when your products are ready for dispatch and you must pay the remainder of the price (including VAT if applicable) before we are liable to deliver the products to you.

Without prejudice to your statutory rights, any deposit, price and other amounts payable by you to us are non-refundable except where you or us cancel your contract as specified in these terms and conditions in which case we shall refund the full amount you have paid.

Delivery: If the products you order are in stock then we aim to deliver your products to you within 8 to 10 weeks of the day we receive the full price of the products from you. If the products are not in stock then we will aim to deliver your products to you within 8 to 10 weeks of the day they are in stock. We will notify you as soon as possible when products are not in stock.

Please note that we cannot, and do not, guarantee to deliver products by any particular date. We will deliver products to the delivery address you specify in your order, subject to the payment of delivery, crating and/or handling costs.

You must make all arrangements necessary to take delivery of products when we deliver them to you. If you do not accept delivery of products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and you will be liable to pay us for all costs we incur as a result (including, without limitation, storage costs at a rate of 1% of the price of the products for every week or part of a week).

We may supply products either all on one date or by separate batches on different dates. Either you or we can, by notice, cancel an order if we are unable to supply the products within a reasonable time.

Cancellation: Without prejudice to your statutory rights, if you are purchasing products as a consumer and you order your products by email, mail order, phone or fax then you have the legal right to cancel your order up to 7 days (excluding Saturdays, Sundays and bank holidays) after the day following your receipt of the products by informing us (other than by phone) that you wish to cancel your order. If you cancel your order before dispatch of the products then we will give you a full refund. If you cancel your order after its dispatch you must return to us (at your own cost) the products you do not wish to keep and we will give you a full refund providing that (i) where you return the products at our expense or (ii) where you do not return the products, we may charge you for our costs in recovering the products (or deduct such costs from any refund payable to you) and you shall make such products available for collection by us.

Without prejudice to your statutory rights, if (i) you are a consumer and place your order whilst in one of our shops or at one our exhibition stalls or (ii) you are purchasing products in the course of your business, then you do not have the legal right to cancel your order in this way.

Data protection: We are registered under the Data Protection Act 1998. We may use your personal information to: (i) fulfil orders placed by you; (ii) process your payments; (iii) carry out credit checks; (iv) disclose information about you to any relevant regulator if they require it or to anyone else if we have a legal duty to do so; (v) help you to use this site; (vi) analyse your purchasing preferences; and (vii) contact you by post about our or our group companies' goods, services, special offers and events that we think may be of interest to you. We may disclose your information to our employees, agents, group companies and service providers for these purposes.

In order to protect against fraud and theft we may also share information about the way in which you conduct your account with lenders and credit reference agencies. You have the legal right to ask for a copy of the personal information we hold about you (for which we may charge a small fee) and to correct any inaccuracies in your information.

Contacting us: To contact us or place your order for products please visit, phone, fax, or email us as stated below:

OCHRE UK Showroom
Studio G20 Clerkenwell Workshops
27/31 Clerkenwell Close, London EC1R OAT
Tel: + 44 (0) 870 787 9242 / Fax: + 44 (0) 870 787 9241
Email: enquiries@ochre.net

Our design services: For the purposes of these terms and conditions bespoke products means products which we design in their entirety, or modifications of our standard products, which we design at your request and as specified on the confirmatory invoice attached to or accompanying these terms and conditions. We are not liable to carry out any design work until you have provided us with the deposit detailed in Clause 7 although we may in our sole discretion carry out design work before that time. As each bespoke product is handmade our bespoke products may have slight differences in colour and/or dimensions from any samples that we may provide to you.

All copyright, design rights and intellectual property rights that we create or author in the course of providing design services shall be our exclusive property and you will not obtain any right, licence or other interest in the foregoing. We may supply the bespoke products you have ordered to any third parties.

Minimum orders and placing further orders: You hereby place an order for the minimum number of bespoke products as stated on the attached confirmatory invoice. Any further orders for the bespoke products you may make in the future shall be on these terms and conditions except that the price of the bespoke products may change.

You can place future orders to purchase the bespoke products from us by one of the methods of ordering stated in Clause 14 below.

If we receive any future orders from you by email, fax or mail order we will send you by email, fax or post an invoice (which will include your order reference number and the price of the bespoke products) as confirmation that we have received your order. This confirmatory invoice does not constitute our acceptance of your order

Accepting an order: All our contracts are concluded in English.

Your minimum order for bespoke products is at the product prices stated on the confirmatory invoice attached to or accompanying these terms and conditions. In all cases delivery, crating and handling charges for your minimum order shall be our standard charges at the time you receive these terms and conditions.

Any future orders for bespoke products shall be at the price you and us agree in writing from time to time (which shall be stated on the confirmatory invoice provided by us for your order) and at the delivery, crating and handling charges in force at the time you submit your order. If the charges are different from those published on our website or in our catalogues then this will be brought to your attention, and we will give you the opportunity to cancel your order before we accept it. Please note that we may decline to accept an order at our discretion.

We accept your order (for both the minimum order and future orders) at the time we receive your deposit in accordance with Clause 7 and it is only at this time that a legally binding contract of sale is made between you and us.

Contracts of sale will neither be filed by us nor accessible to you.

Payment: In order to begin production of the bespoke products, you must pay a deposit of 50% of the price of the bespoke products you are ordering (including VAT if applicable) (i) within [14/30 days] of the date when you receive these terms and conditions in the case of the minimum order or (ii) within [14/30 days] of the date of the confirmatory invoice we send to you in the case of future orders of bespoke products.

If we do not receive the deposit within the relevant time period then there is no legally binding contract of sale between you and us or any such contract is automatically terminated with immediate effect.

You must pay the remainder of the price (including VAT if applicable) within [7 days] of us informing you (whether by email, phone or fax) of when your bespoke products are ready for dispatch. Without prejudice to any other rights we may have, we are not liable to deliver the bespoke products to you until we receive full payment.

Where you have failed to pay the price of the bespoke products or any other amounts due to us under these terms and conditions within 7 days of the date for payment, interest shall be payable by you on such sum from the date when such payment is due until the date of actual payment at a rate per annum of 3 per cent above the base rate from time to time of Barclays Bank PLC calculated on a daily basis.

Without prejudice to your statutory rights, any deposit, price and other amounts payable by you to us is non-refundable except where you or us cancel your contract as specified in these terms and conditions in which case we shall refund the full amount you have paid.

Delivery: We shall aim to deliver the minimum order of bespoke products to you within the minimum order delivery period stated on the attached confirmatory invoice or as agreed by you and us in writing, such period to start from the date on which you approve our final design for the bespoke products.

In respect of any future orders for the bespoke products you order which are in stock then we aim to deliver your bespoke products to you within 10 to 12 weeks of the day we receive the deposit for the bespoke products from you. Please note however that we do not usually keep stocks of bespoke products and where the bespoke products are not in stock then we will aim to deliver your bespoke products to you within 10 to 12 weeks of the day they are in stock. We will notify you as soon as possible when bespoke products are not in stock. Please note that we cannot, and do not, guarantee to deliver bespoke products by any particular date especially given that we would not usually keep stock of those bespoke products and would need to place specific orders for their manufacture with third parties.

We will deliver bespoke products to the delivery address you specify in your order, subject to the payment of delivery, crating and/or handling costs.

You must make all arrangements necessary to take delivery of bespoke products when we deliver them to you. If you do not accept delivery of bespoke products or we are unable to deliver or are delayed in delivering bespoke products because of your actions or omissions then we may charge you and you will be liable to pay us for all costs we incur as a result (including, without limitation, storage costs at a rate of 1% of the price of the bespoke products for every week or part of a week).

We may supply bespoke products either all on one date or by separate batches on different dates. Either you or we can, by notice, cancel an order if we are unable to supply the bespoke products within a reasonable time.

Data protection: We are registered under the Data Protection Act 1998. We may use your personal information to: (i) fulfil orders placed by you; (ii) process your payments; (iii) carry out credit checks; (iv) disclose information about you to any relevant regulator if they require it or to anyone else if we have a legal duty to do so; (v) help you to use this site; (vi) analyse your purchasing preferences; and (vii) contact you by post about our or our group companies' goods, services, special offers and events that we think may be of interest to you. We may disclose your information to our employees, agents, group companies and service providers for these purposes.

In order to protect against fraud and theft we may also share information about the way in which you conduct your account with lenders and credit reference agencies. You have the legal right to ask for a copy of the personal information we hold about you (for which we may charge a small fee) and to correct any inaccuracies in your information.

Contacting us: To contact us or place your order for bespoke products please visit, phone, fax, or email us as stated below:

OCHRE UK Showroom
Studio G20 Clerkenwell Workshops
27/31 Clerkenwell Close, London EC1R OAT
Tel: + 44 (0) 870 787 9242 / Fax: + 44 (0) 870 787 9241
Email: enquiries@ochre.net